CDS Electronic Visit Verification (EVV) Training

As of January 1, 2021 the new electronic timekeeping system for direct support staff is live for Imagine Enterprises Consumer Directed Services.

IMPORTANT NOTICES:

• AuthentiCare Mobile App Update 2.0.8 for Android, 2.0.10 for iOS
• AuthentiCare Mobile App Update 2.0.8 for All Users
• AuthentiCare iOS upgrade by 3/17/2021
• AuthentiCare Tips To Ensure Employer Completion of the Approval Process For Shifts Worked

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Federally mandated for all Medicaid waivers, anyone who provides PAS/HAB and Respite services is now required to use an electronic visit verification system for tracking time.

Contracting through the Texas Health and Human Services agency, “First Data” is the EVV Vendor Imagine Enterprises selected to coordinate time keeping services. The name of the software is “AuthentiCARE” which can be accessed through a mobile device or two other methods.

The Texas Health and Human Service agency requires Imagine Enterprises to provide training and support to all CDS employers, designated representatives and employees that we serve, and obtain verification of their participation. See Training Materials below for more info.

TRAINING MATERIALS

• 2021 Employer and Employee Training Instructions
• Video Recording of Zoom Training Session 11/2/2020
  
• Frequently Asked Questions

EMPLOYEE Training Materials

• Employee FAQs PDF
• Employee 1 EVV Training PDF: AuthentiCare® 2.0 Texas Mobile Application
• Employee 2 EVV Training PDF: Alternative Device Procedure
• Employee 3 EVV Training PDF: Interactive Voice Response (IVR) Instructions, Printable Instructions
• Employee 4 EVV Training PDF: How to Record Non-EVV Services

EMPLOYER Training Materials

• Employer 1 EVV Training PDF: Texas HHSC Form 1722
• Employer 2 EVV Training PDF: Employer Log In/Out, EVV Visit Maintenance

EVV Technical Assistance

Please see the contact information below for the staff that can best help with your questions.